Sihat AI Support
Need help with the Sihat AI app, your account or a health kiosk? Our team is here to help. Email us and we will reply within 2 business days (Monday to Friday, 9:00 am to 6:00 pm Malaysia time).
Email support
support@sihat-ai.com
App, account, kiosk and privacy questions
Office
Centre of Excellence for Extended Reality Technology Sdn Bhd
16A, Jalan PS 9/1, Prima Selayang, 68100 Batu Caves, Selangor, Malaysia
When you email us
To help us solve your issue quickly, please include:
- The email address you use to sign in
- Your device model and whether you use Android, iPhone or a web browser
- What you were doing and what went wrong, with a screenshot if possible
Never send us your password. Our team will never ask for it.
Frequently asked questions
I forgot my password. How do I reset it?
On the sign-in screen, tap "Forgot password" and enter the email address on your account. We will email you a reset link. Check your spam folder if it does not arrive within a few minutes.
How do I get the best face scan result?
Sit still in a well-lit place with light on your face, not behind you. Keep your whole face inside the frame, remove hats or sunglasses, and avoid talking during the scan. The face scan gives an indication of your vitals to complement daily monitoring. Any concern must be checked and diagnosed by a doctor.
The camera or microphone is not working.
Check that Sihat AI has camera or microphone permission in your device settings, then close and reopen the app. The microphone is only used when you tap voice input in the chat.
How do I link my kiosk readings to my account?
At a Sihat AI health kiosk, choose to log in with the app, then open Kiosk Login in the app and scan the QR code shown on the kiosk screen. Your kiosk readings will appear in your dashboard.
How do I update my profile details?
Open Profile in the app to edit your personal details, emergency contact and preferences.
Can I get a copy of my data?
Yes. Email support@sihat-ai.com from the email address on your account and ask for a copy of your data. We respond within 21 days.